Lisa Height-Gross has over 32 years of business and leadership experience in the niche market of providing care services for seniors. Her deep compassion and understanding of the needs of the elderly pushed her to address the needs of seniors through her nursing referral agency, Loving Care Senior Services. Her passion has driven the agency to deliver quality services with exceptional outcomes by operating in two prongs: evidence-based practice and a patient-centered approach. Her exceptional skills in staff training and development, staff recruitment and retention, organizational and strategic planning, management coaching, budget management, and program marketing enabled the entire organization to grow and spread in all of Southern Maryland.
Her business acumen is guided by her in-depth knowledge about COMAR regulations, Federal and State Employment Law and Department of Health & Mental Hygiene Regulations. Further, Lisa’s certifications include, The Ultimate Supervisor’s Workshop Certification, Assisted Living Manager’s Certification, Medication Technician, CPR/First Aid Instructor’s Certification, Maryland State Notary, Certified Grant Writer and Maryland Real Estate License. All of these enabled her to establish an agency that is the sought after by seniors and their family. The sterling name of the agency is a product of passion and commitment to deliver high-quality services for the elderly through the years. The seniors will always have a special place in Lisa’s heart. Their unmet needs are what drives Lisa and the entire organizational structure to find innovative techniques which are beneficial for seniors as they age at home.